Delivery Policy

Last updated: 14 August 2026

At Dukes Home Interiors, we aim to make delivery as straightforward as possible. Many of our products are dispatched directly from our trusted distribution partners and delivered to you by specialist couriers or parcel delivery services depending on the size and type of item ordered.

1. Delivery Areas

We currently deliver within the United Kingdom.

Delivery availability and charges may vary depending on the product, delivery location and courier service available.

Certain remote locations, islands, Northern Ireland, the Scottish Highlands or other areas may be subject to additional charges or delivery restrictions.

Where an additional charge or restriction applies, this will be shown during checkout where possible or we will contact you before your order is dispatched.

We do not currently offer international delivery.

2. Delivery Times

Most orders are typically delivered within approximately 3–5 working days, unless a different delivery timeframe is stated on the relevant product page or during checkout.

Delivery times are estimates and may vary depending on:

• Product availability.
• The size and type of the item.
• Your delivery location.
• The courier or specialist delivery service being used.
• Seasonal demand, adverse weather or other circumstances outside our reasonable control.

Where we become aware of a significant delay, we will contact you as soon as reasonably possible.

Unless a different delivery period has been agreed with you, goods will be delivered within the timeframe required by applicable consumer law.

3. Delivery Charges

Delivery charges vary according to the size and shipping class of the product.

Our standard delivery charges are currently:

The applicable delivery charge will be shown on the product page and/or during checkout before you complete your purchase.

Some particularly large, heavy or specialist products may have different delivery charges. Where this applies, the relevant charge will be shown before you place your order.

4. How Your Order Will Be Delivered

Smaller products will normally be delivered by a parcel courier.

Furniture, large or heavy products may be delivered by a specialist furniture or freight delivery service.

Unless otherwise stated, delivery is to the delivery address provided with your order.

Some large-item delivery services may contact you directly by telephone, text message or email to arrange or confirm delivery.

5. Delivery Access

Before ordering large furniture, please make sure that the product will fit through:

• Doorways.
• Hallways.
• Staircases.
• Lifts.
• Any other access points required for delivery.

You are responsible for providing accurate delivery information and ensuring reasonable access to the delivery address.

Where a delivery cannot be completed because access is unsuitable, the address is incorrect or nobody is available where attendance has been agreed, additional redelivery or collection charges may apply where permitted by law.

6. Checking Your Delivery

Please inspect your order as soon as reasonably possible after delivery.

If an item appears damaged, incomplete or incorrect, please contact us as soon as possible.

Where possible, we ask that visible damage or delivery discrepancies are reported within 24 hours of delivery.

Please retain the packaging and provide photographs of the item, packaging and relevant labels where requested.

Reporting issues promptly helps us investigate courier and supplier claims quickly.

The 24-hour reporting request does not remove or restrict your statutory consumer rights.

Please see our Returns & Refund Policy for further information.

7. Multiple-Item Orders

If you order more than one product, your items may be dispatched separately.

This may happen where products are supplied from different locations or require different types of delivery service.

You may therefore receive more than one delivery for a single order.

8. Out-of-Stock or Unavailable Products

Our stock information is updated regularly, but occasionally a product may become unavailable before our systems have updated.

If we are unable to fulfil an item, we will contact you as soon as reasonably possible.

We may offer you an alternative product, but you are not required to accept an alternative.

If we cannot fulfil the order and you do not wish to accept an alternative, the affected product will be cancelled and any amount paid for it will be refunded.

9. Delivery Delays

Occasionally deliveries may be delayed for reasons outside our reasonable control.

If a delay occurs, we will take reasonable steps to keep you informed and work with the relevant delivery provider to resolve the issue.

Nothing in this policy affects any statutory rights you may have where goods are not delivered within an agreed or legally required timeframe.

10. Failed or Refused Deliveries

If delivery fails because incorrect delivery information has been supplied, reasonable access is unavailable or an agreed delivery cannot be completed for reasons attributable to the customer, additional delivery or collection charges may apply where permitted by law.

If you wish to cancel an order, please contact us rather than simply refusing delivery.

Refusing a delivery does not necessarily complete the cancellation process.

Please see our Returns & Refund Policy for information about cancellations and change-of-mind returns.

11. Contact Information