Privacy Policy

Last updated: 14 August 2026

Dukes Home Interiors respects your privacy and is committed to protecting your personal information.

Dukes Home Interiors is a trading name of Greenacre Ventures Ltd, a company registered in England and Wales under company number 17356425.

For the purposes of UK data protection law, Greenacre Ventures Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Registered Office: 82A James Carter Road, Bury St Edmunds, Suffolk, IP28 7DE
Email: shop@dukeshomeinteriors.com

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and your rights in relation to your personal information.

1. Information We Collect

We may collect and process the following types of personal information:

• Your name.
• Billing and delivery addresses.
• Email address.
• Telephone number where provided as part of an order or enquiry.
• Order and purchase information.
• Payment and transaction information.
• Account information if you create an account on our website.
• Correspondence and information you provide when contacting us.
• Returns, refund and customer service information.
• IP address, browser, device and website usage information.
• Marketing preferences.
• Cookie and similar technology information where applicable.

We do not normally receive or store your complete payment card details. Card payments are processed by our payment service providers.

2. How We Collect Your Information

We collect personal information when you:

• Place an order.
• Create or manage an account.
• Contact us with an enquiry.
• Request a return or refund.
• Subscribe to marketing communications.
• Use or browse our website.
• Interact with cookies and similar technologies.

Some technical information may be collected automatically when you use our website.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Arrange delivery of your purchases.
• Take and manage payments.
• Communicate with you regarding your order.
• Process cancellations, returns and refunds.
• Respond to customer service enquiries.
• Maintain and administer customer accounts.
• Prevent and detect fraud or misuse of our website.
• Maintain the security and operation of our website.
• Understand how customers use our website and improve our services.
• Meet our legal, regulatory and accounting obligations.
• Send marketing communications where we are permitted to do so.

4. Our Lawful Bases for Processing

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to process an order, take payment, arrange delivery, deal with a return or otherwise perform our contract with you.

Legal obligation – where we need to keep or use information to comply with laws or regulatory requirements.

Legitimate interests – where processing is reasonably necessary for our legitimate business interests, such as operating and securing our website, preventing fraud, improving our services and managing customer enquiries, provided those interests do not override your rights and interests.

Consent – where we specifically ask for your consent, such as for certain marketing communications or non-essential cookies. Where we rely on consent, you may withdraw it at any time.

5. Order Fulfilment and Delivery

Some products sold by Dukes Home Interiors are dispatched directly by our distribution and fulfilment partners.

Where necessary to fulfil your order, we may provide relevant information such as your:

• Name.
• Delivery address.
• Contact details.
• Products ordered.
• Delivery instructions.

This information is provided only where reasonably necessary to process, dispatch and deliver your order or resolve an issue with it.

Your contract for products purchased through this website remains with Greenacre Ventures Ltd trading as Dukes Home Interiors.

6. Who We Share Your Information With

We may share personal information with trusted organisations where necessary to operate our business and provide our services.

These may include:

• Product suppliers and fulfilment partners.
• Delivery and courier companies.
• Payment processors and payment service providers.
• Website hosting and technical service providers.
• Email and communications providers.
• Analytics and website performance providers where permitted.
• Professional advisers such as accountants or legal advisers.
• Government, regulatory, law enforcement or tax authorities where required by law.

We do not sell your personal information to third parties.

7. Payment Information

Payments made through our website are processed using third-party payment service providers.

Payment providers may collect and process payment information directly in accordance with their own legal and security obligations.

We may receive information confirming the status of a transaction, but we do not normally store your complete credit or debit card details.

8. Marketing Communications

Where you have requested marketing communications from us, or where we are otherwise legally permitted to send them, we may contact you with information about products, offers or Dukes Home Interiors.

You can unsubscribe from marketing communications at any time using the unsubscribe option contained in the communication or by contacting us at:

shop@dukeshomeinteriors.com

Stopping marketing communications does not prevent us from sending service messages relating to an existing order, account, return or other transaction.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies for purposes including website operation, shopping basket functionality, security, preferences, analytics and, where applicable, marketing.

Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.

Where consent is required for non-essential cookies or similar technologies, they will only be used in accordance with your cookie preferences.

Further information is available in our Cookie Policy.

10. Website Analytics and Technical Information

When you visit our website, certain technical information may be recorded automatically.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Approximate location derived from technical information.
• Referring website or source.
• Date and time of visits.
• Website interaction and performance information.

We may use this information to operate, secure, analyse and improve our website, subject to applicable cookie and data protection requirements.

11. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to:

• Fulfil and administer orders.
• Deal with returns, refunds, disputes or customer enquiries.
• Maintain appropriate financial and accounting records.
• Comply with legal and regulatory obligations.
• Establish, exercise or defend legal claims.
• Prevent fraud and maintain website security.

The appropriate retention period depends on the type of information, why it was collected and any legal or regulatory requirements that apply.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

12. International Transfers

Some organisations that provide services to us may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that suitable protections are in place where required.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:

• Right of access – to request a copy of personal information we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete information.
• Right to erasure – to ask us to delete personal information in certain circumstances.
• Right to restrict processing – to ask us to restrict how we use your information in certain circumstances.
• Right to object – to object to certain processing, including direct marketing.
• Right to data portability – to receive or transfer certain personal information in an appropriate format where applicable.
• Right to withdraw consent – where we rely on your consent, you can withdraw it at any time.

These rights are subject to certain legal conditions and exemptions.

To exercise any of your rights, contact us at:

[shop@dukeshomeinteriors.com](mailto:shop@dukeshomeinteriors.com)

We may need to verify your identity before responding to a request.

15. Your Right to Object to Direct Marketing

You have the right to object at any time to the use of your personal information for direct marketing purposes.

If you ask us to stop using your information for direct marketing, we will do so.

16. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office (ICO).

Further information about making a complaint is available from the ICO.

17. Children’s Privacy

Our website and products are not specifically directed at children, and we do not knowingly seek to collect personal information from children.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

18. Third-Party Websites

Our website may contain links to websites operated by other organisations.

This Privacy Policy applies only to information processed by Dukes Home Interiors. We are not responsible for the privacy practices of independent third-party websites, and you should review their privacy information separately.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on this page together with the date it was last updated.

20. Contact Information