Help Centre

We currently deliver within the UK. Some remote areas, islands, Northern Ireland and parts of the Scottish Highlands may have restrictions or additional delivery charges. Please see our Delivery Policy for full details.

No. Dukes Home Interiors currently delivers within the UK only. Please see our Delivery Policy for more information.

Our standard delivery charges are based on the size of the item: Small £5.99, Medium £14.99 and Large £34.99. Any applicable delivery charge will be shown during checkout. Please see our Delivery Policy for further details.

Many orders are delivered within approximately 3–5 working days. Delivery times can vary depending on the product, location and delivery service being used. Please see our Delivery Policy for further information.

Smaller products are generally sent by parcel courier, while larger furniture and bulky items may be delivered by a specialist or freight delivery service. Delivery information relevant to your order will be provided where available.

Not necessarily. If your order contains multiple products, they may be dispatched separately and arrive at different times. Tracking information will be provided where available.

The courier or delivery provider will normally provide instructions for rearranging delivery. Additional charges may apply where a delivery has failed and needs to be rearranged. If you need assistance, please contact us.

Please contact us as soon as possible, preferably within 24 hours, and include photographs of the item, packaging and any visible damage. Reporting damage quickly helps us resolve the issue, but it does not affect your statutory rights.

If we’re unable to supply an item, we’ll contact you to discuss the available options, which may include an alternative product or a refund.

You can use the checkout options available when placing your order. Creating an account can make it easier to manage your details and access customer features. Visit My Account to sign in or create an account.

Visit My Account to register for a Dukes Home Interiors account.

Your My Account area gives you access to features such as your order history, saved addresses, account details and other customer tools available on the website.

Sign in to My Account and visit the Orders section to view orders associated with your account.

Sign in to My Account and use the relevant account or address section to update your saved information.

Use the Wishlist feature to save products you’re interested in so you can find them again more easily later. You can view your saved items from your Wishlist.

You can subscribe through our Newsletter page or manage your newsletter preference from My Account.

You can unsubscribe using the link included in our marketing emails or change your newsletter preference through My Account.

Use our password reset page and enter the email address associated with your account. We’ll send you instructions for creating a new password.

Once your order has been successfully placed, you’ll receive an order confirmation by email. Please check your junk or spam folder if it doesn’t arrive shortly after checkout. If you still can’t find it, contact us and we can check your order.

Contact us as soon as possible if you need to make a change. We’ll do our best to help, but changes cannot always be made once an order has entered processing or been dispatched.

If your order has not yet been dispatched, contact us as soon as possible. We’ll try to cancel it before dispatch, although this cannot be guaranteed once processing has begun. Please see our Returns & Refund Policy for further information.

On rare occasions we may need to cancel an order because an item is unavailable, there is a problem processing payment or we are unable to fulfil the order. If this happens, we’ll contact you and arrange a refund where applicable.

Visit our Track Order page and enter your order details to view the latest available information about your order and delivery.

Where tracking is available, details will normally be provided once your order has been dispatched. Some larger items may be delivered using a specialist delivery service instead. You can also check the latest available status on our Track Order page.

First check your spam or junk folder and make sure the email address entered during checkout was correct. If you still can’t find your confirmation, contact us and we can check your order.

We accept major payment cards including Visa, Mastercard and American Express, together with any additional payment methods displayed at checkout.

Yes. Clearpay is available on eligible purchases, subject to Clearpay’s own eligibility requirements, approval and terms. Find out more on our Finance Options page.

Clearpay allows eligible customers to split the cost of a purchase into four interest-free instalments over six weeks. The first payment is made at the time of purchase, with the remaining payments collected automatically. Visit our Finance Options page for more information.

Clearpay availability is subject to eligibility and approval by Clearpay. If available for your purchase, the option will be shown during checkout. You can read more on our Finance Options page.

Yes. Payments are processed securely through the payment providers available on our website, and your payment details are handled using secure payment technology. Please see our Privacy Policy for more information about how we handle personal information.

Payments can be declined for a number of reasons by your bank, card provider or payment service. Check the details entered and contact your provider if the problem continues. If you still need help with your order, please contact us.

Where you have a valid Dukes Home Interiors promotional code, enter it in the appropriate field during checkout. Individual promotions may have their own conditions or exclusions.

Stock information is displayed on individual product pages and is updated regularly. Availability can change quickly, particularly for popular items.

If an item is currently out of stock, you may be able to request a restock notification. We’ll email you if that product becomes available again.

Restock notification emails include the relevant options for managing the notification. You can also contact us if you need assistance.

Products marked as out of stock normally cannot be ordered until stock becomes available again. We recommend using the restock notification feature where available.

We provide dimensions using the information supplied for each product. We recommend checking all measurements carefully before ordering, particularly for larger furniture. If you need clarification before purchasing, please contact us.

We aim to represent products as accurately as possible, but colours and finishes can appear slightly different depending on lighting, screen settings and the natural characteristics of materials.

Yes. Wood, stone, wicker and other natural materials can contain variations in colour, grain, texture and finish. These differences are part of the individual character of the material.

Once a discontinued item has sold out, we may remove it from sale. You can contact us if you’d like help finding a similar alternative.

Yes. Eligible purchases can be cancelled and returned within 14 days in accordance with our Returns & Refund Policy.

Contact us with your order details and the item you would like to return. We’ll provide the relevant return information and next steps. You can also read our full Returns & Refund Policy.

For a standard change-of-mind return, the customer is responsible for the direct cost of returning the goods. Please see our Returns & Refund Policy for full details.

We do not apply a general restocking fee to standard eligible returns. Please see our Returns & Refund Policy for the terms that apply to returns.

Please contact us as soon as possible with your order details and photographs where appropriate. Faulty, damaged or incorrectly supplied products are handled separately from ordinary change-of-mind returns.

We ask customers to report visible damage preferably within 24 hours because this makes investigating the issue with the delivery provider much easier. This request does not remove or reduce your statutory rights. Please contact us as soon as you notice a problem.

Once your return has been received and processed, your refund will be issued to the original payment method. The time it takes to appear in your account can then depend on your bank or payment provider. Please see our Returns & Refund Policy for further details.

Some products may be excluded from change-of-mind returns where an exemption applies. Any applicable restrictions are explained in our Returns & Refund Policy.